Frequently Asked Questions
General
What if I'm having a dental emergency?
Dental emergencies can include facial trauma that damages the structure of the teeth or jaw, loss of a permanent tooth, severe tooth pain, or signs of infection. If you believe you have a dental emergency, please give us a call right away
How do I become a new patient
Give us a call today to schedule your first appointment, our office hours are 7:30AM-5:30PM Monday - Thursday
If you can’t reach us during regular business hours please CLICK HERE
Payments
What forms of payment do you accept?
To learn more about our payment and insurance policies, check out our Financial Options page.
Do you accept my dental insurance?
Accept and participate are two different things. We are Insurance friendly and accept most major Dental Insurance Plans including Aetna PPO, Blue Cross Blue Shield, Cigna Healthsprings, Delta Dental Premier, and Guardian to name a few.
If you are unsure about your dental plan coverage, ask our team and we are happy to assist.
Even plans considered out of network can have decent coverage. Once we schedule your appointment, we offer a complimentary benefit check to determine how your benefits apply in our office.
We are NOT a provider for Medicaid/Medicare, TennCare , Amerigroup, DMO’s or HMO Plans.
NO INSURANCE? NO PROBLEM! Ask about OUR Loyalty Program membership!
What will my dental insurance cover?
Traditionally dental plans cover preventative care, such as cleanings, x-rays and check ups at zero patient cost or a very small coinsurance percentage. The majority of plans also do not apply the deductible to the preventative services.
A dental insurance deductible is the amount you must pay out of pocket each year before your plan starts to pay out benefits for covered services.
Non preventive services are usually grouped into basic and major categories, ranging from coverage percentages of 60 -80% for basic and 30 -60% for major procedures. The remaining percentages per procedure would be what is considered your coinsurance portion.
For example: someone with 80% basic coverage would be responsible for 20% coinsurance after the deductible is met.
Most dental plans have what is called an "annual benefit maximum.” This is the total amount of money your dental benefit provider will pay for your dental care within a 12-month period. That time period is called a benefit period.
Keep in mind that final benefits are determined after treatment was rendered and claims have been submitted for processing. For your convenience we will file your claims on your behalf.
Our knowledgeable team will help you maximize your dental benefits and minimize your out of pocket cost for your individual dental needs.